FAQ

How do I place an order?
We try to make the order procedure by Buddha to Buddha Store as easy as possible.
But if you have any questions about the order procedure, please check the Order procedure page. Should you still have any questions please contact our Customer Service at store@buddhatobuddha.com or call at +31(0)20-3033996.

Can I cancel an order?
You can cancel your order at Buddha to Buddha Store for free, if the order isn’t sent out yet. If you want to cancel your order you can contact our Customer Service at store@buddhatobuddha.com or call at +31(0)20 3033996. When your order is cancelled you will receive a confirmation email.

I tried to place an order and it didn't go through. What can I do?
You can contact our Customer Service, send an email to store@buddhatobuddha.com or call us at +31(0)20 3033996.

What happens if a product is not in stock?
All the articles shown on our website are in stock. Every day we update our inventory system. However, it may happen that a product is out of stock.
If it appears we don’t have the product in stock anymore we will contact you and try to find a solution. If we don’t find a solution we will refund the order amount on your bank account.

Can I return my order?
Yes, you can return your order from Buddha to Buddha Store. You can download the Return form on the Return Policy page.
You’ll have to pay the shipping costs yourself. For more information check our Return Policy page.

Can I exchange my order?
Yes, you can exchange your order from Buddha to Buddha Store. You can download the Return form on the Return Policy page.
You´ll have to pay the shipping costs yourself. For more information check our Return Policy page.

What are the shipping costs?
You're not charged for shippingcosts for every order within the Netherlands, Belgium, Germany and Luxembourg.
Outside these countries we will charge the therefor applicable shipping costs.

Do you refund the shipping costs if I return an order?
We don’t refund the shipping costs if you return or exchange an order. Except if it’s a fault made by Buddha to Buddha Store.

How do I know which size I have?
If you don’t know exactly which size you have, please check our Size guide page. Here we explain everything.