Frequently asked questions
ORDER
How do I place an order?
We have tried to make the order process as simple as possible. You can place the products of your choice in your shopping cart, check the shopping cart content, enter your name and address details and you can pay in a secured environment. If you still have questions about the order process, please contact our customer service by email, store@buddhatobuddha.com or call +31(0)88 20 51 000.
Do I need an account to place an order?
No, you do not need an account to make a purchase. However, it is easy to create an account and it has some advantages! With an account you will be able to complete future orders faster and keep track of the orders you have placed in the past. It also allows you to easily add items to your wish list.
How do I cancel my order?
You can cancel your order if the order has not yet been processed yet. If you want to cancel your order, please contact our customer service by email, store@buddhatobuddha.com, or call + 31(0)88 20 51 000. If your order has been canceled, you will receive a confirmation from us.
What if a product is not in stock?
All items on our website are in stock. We update our inventory daily. Unfortunately it can happen that a product appears to be out of stock. If that is the case, we will contact you directly and we can keep your order on hold until we receive a new delivery or we will cancel the order.
I wanted to order something but something went wrong. What should I do?
If something went wrong, please contact our customer service by email, store@buddhatobuddha.com, or call +31(0)88 20 51 000.
What is the best size for me?
We advise you to use our size charts here. There is a size chart for each jewelry & clothing category.
PAYMENT
How do I pay for my order?
Paying on our webshop is 100% safe and reliable. We offer the following payment options:
- Credit card via Mastercard or Visa
- Paypal
- Apple Pay
DELIVERY
What are the shipping costs?
We offer free shipping on orders from $100. The package will be sent with DHL Express
Shopping with Buddha to Buddha just got even easier with our DDP (Delivered Duty Paid) shipping. With DDP, you can enjoy a hassle-free international shopping experience, knowing that all duties, taxes, and fees associated with your shipment are taken care of by us. This means that you can focus on what really matters - finding the perfect piece of jewelry to add to your collection
What is the delivery time of my order?
The delivery time is 2-3 working days. Your order will be packed with the utmost care and send to your specified delivery address. The shipment will be handled by DHL and will be sent by registered mail. You can track your parcel with a track&trace code that you automatically receive by email. If you are not at home at the time of delivery, the parcel could be delivered at your neighbors or to a pick-up point in your area. In some cases, the parcel will be offered again the next working day. Unfortunately, we have no influence on this
Is it possible to send my order to a pick-up point?
We can’t send a package directly to a pick-up point.
My order has not been delivered after 5 days, what can i do?
If your package has not been delivered within 5 working days, please contact our customer service by by email, store@buddhatobuddha.com, or call + 31(0)88 20 51 000, so we can start an investigation.
RETURNS
Can I return my order?
If for any reason you are not satisfied with your online purchase, you can return the unused items within 30 days after delivery. Purchases in the official Buddha to Buddha webshop cannot be returned or exchanged at other stores. The items must be returned undamaged with the labels still attached. All items are checked upon receipt. Items that are visibly worn, damaged, in an unacceptable condition or returned without labels, will not be accepted. Personalized jewelry cannot be exchanged or returned.
Are returns free of charge?
The shipping costs for your return shipment are for your own expense and depends on the shipping method that you use.
Can I exchange my order?
No, it's only possible to exchange an item. If you would like to receive another model or a different size, you can place a new order.
When will I get my money back?
After receiving your return package, we will process your return within approximately 5 working days. Buddha to Buddha will use the same payment method that was used for the original payment. The refund is free of charge for you.
What can I do if I have a complaint?
If you have a complaint about our products or our service, you can contact our customer service by email, store@buddhatobuddha.com. You will receive a response within 14 days after receiving your complaint.
If you do not agree with our solution, you can contact Thuiswinkel: P.O Box 90600, 2509 LP, The Hague