If you wish to return your online purchase, you can return the unused item(s) within 30 days after delivery. Purchases in the official Buddha to Buddha webshop cannot be returned or exchanged at other stores. You can register your return in our return portal. After registration, you will receive a return form with the return address of our warehouse in the United Sates. You can drop off the package at a location of your choice. You will receive a proof of the shipment upon delivery. Keep this safe untill your return has been processed. The shipping costs are for your own expense.
Return portal US: click here
Return conditions
- The items must be returned undamaged with the labels still attached. All items are checked upon receipt. Items that are visibly worn, damaged, in an unacceptable condition or returned without labels, will not be accepted.
- The return period is 30 days after delivery. If the order is sent back later, we are forced to return the package to you.
- Personalized jewelry cannot be exchanged or returned.
- Packaging and any free gifts with purchases must also be returned. If this is not done, the commercial price will be charged.
- For exceptions or remarks concerning the return conditions you should contact our customer service via store@buddhatobuddha.com or call
+31 (0) 88 20 51 000 to avoid disappointment.
Exchange
It’s not possible to exchange an item. You can return the order within 30 days after delivery. If you would like to receive another model or a different size, you can place a new order in our webshop.
Personalized jewelry
We offer some of our jewelry including an engraving. This type of product is not eligible for return. If there was made a mistake during the production process of your jewelry, we will find a suitable solution together. In this case please contact our customer service by email, phone or WhatsApp. Mention your order number and always send a picture of the jewelry so we can help you the best way possible.
Returns costs
The shipping costs are for your own expense and depends on the shipping method that you choose.
Refund
After receiving your return package, we will process your return within approximately 5 working days. Buddha to Buddha will use the same payment method that was used for the original payment. Please note: Any claim to a discount promotion will be forfeited if you return items from an order and the total amount falls below the threshold amount of the respective promotion. If you wish to return part of a set, the special set price will be forfeited, and the original price will be applied.