Frequently asked questions

 

ORDER

How do I place an order?

We have tried to make the ordering process in the Buddha to Buddha webshop as easy as possible. If you still have questions about the ordering procedure, please contact our customer service via store@buddhatobuddha.com or call +31 (0) 88 20 51 036.

Do I need an account to place an order?

No, you do not need an account to make a purchase with us. However, it is easy to create an account, so that you have insight into your order.

How do I cancel my order?

You can cancel your order free of charge at the Buddha to Buddha webshop if your order has not yet been processed. If you want to cancel your order, please contact our customer service via store@buddhatobuddha.com or call + 31 (0) 88 20 51 036. If your order has been canceled, you will receive a confirmation from us by e-mail.

What if a product is not in stock?

All items on our website are in stock. We update our inventory daily. Yet it can happen that a product appears to be out of stock.
If this is the case, we will contact you and the amount already paid will be refunded to the account that was used for payment. 

I wanted to order something but something went wrong. What should I do?

For this you can contact our customer service via store@buddhatobuddha.com or call +31 (0) 88 20 51 036.

What is the best size for me?

To determine which size is best for you, look at our size chart page. There is a size chart for each item.
We recommend that you use this size chart when considering a purchase.


RETURNS

Can I return my order?

If for any reason you are not satisfied with your online purchase, you can return the unused items within 14 days.
The items must be returned undamaged with the labels still attached. Our return procedure is explained on the return page.

When will I get my money back?

Within 7 business days you will receive a refund for the returned items to the account that you used for the original purchase.
Always ask for a track & trace code when returning your product. Without this code, we cannot do anything for you when the item has been lost by the shipping company.

Can I exchange my order?

Items cannot be exchanged for other items. If you still want a different size, color or product, you can return the item.
In the meantime, you can re-order the right product in our webshop.


DELIVERY

What are the shipping costs?

For orders within the Netherlands, Belgium, Germany and Luxembourg, no shipping costs will be charged.
Outside of these countries we charge the usual shipping costs. To determine which shipping costs applies to you, check our delivery page.

Will the shipping costs be refunded if I return an order?

We will refund the shipping costs if you send something back from the Netherlands, Belgium, Germany and Luxembourg.

What is the delivery time of my order?

To determine which delivery time applies to you, check our delivery page.

My order has not been delivered after 1-4 days, what now?

it may be that the delivery takes a little longer. If it takes longer than one week, we advise you to contact our customer service via store@buddhatobuddha.com.


PAYMENT

How do I pay for my order?

Paying on our webshop is 100% safe and reliable. We offer the following payment options:

  • Internet banking via iDeal
  • Credit card via Mastercard, Visa or eMaestro
  • Paypal
  • Bancontact / Mister Cash
  • Fashion check
  • Sofort banking